FrameSweep Support

For bugs, purchase restore, or usage questions, contact support by email. Start with the issue and your environment.

Contact

Email: framesweep@obrizm.com
Support: https://framesweep.net/en/support/
Privacy: https://framesweep.net/en/privacy/

What to include

Your macOS version
Your FrameSweep version
What you were doing
Steps to reproduce the issue
Any visible error message
A screenshot, if useful

Do not send confidential personal details or private video/image files. If a sample is needed, support will ask for a small non-private file only.

FrameSweep is offered only through Apple's Mac App Store. Support will not direct you to alternate checkout or account pages.

Common checks

Purchased Pro is not active

Use Restore Purchase in the app. Also check App Store state, restriction settings, and network connectivity.

A folder cannot be opened

FrameSweep works only with folders you explicitly choose. If a folder moved, an external drive name changed, or macOS permissions expired, choose that folder again inside the app.

Thumbnails or contact sheets look stale

Clear the cache from Settings and scan again.

Conversion is slow or fails

HEVC conversion and image re-encoding run on your Mac. Check file format, storage speed, hardware, and free disk space.

FrameSweep Pro

FrameSweep Pro is a one-time In-App Purchase. It removes the free limits for sorting, Trash moves, video and image conversion, batch conversion, output review, converted-file cleanup, and visual match analysis.